Key and Care Holders Response
The MonitoredHaus Security & Care
Systems all benefit from Keyholder response through our 24 hour monitoring
A Keyholder is someone you nominate to act for you in
your absence; say, whilst you’re away on holiday. These are normally neighbours, friends and family
living not further away than 20 minutes from your home. If the system is activated
we will first contact your home to ascertain if the system has been accidentally
triggered, don’t worry if it has been, we make no charge for activations
and understand that sometimes children and grandchildren like to fiddle with
Careholders are people we can call in the cases where
you need personal assistance, perhaps because of a fall or feeling unwell.
Simply pressing the button on
your neck pendant sends a separate signal through to the monitoring station.
The monitoring station knows that this signal has come from your neck pendant
and that you need someone to help you. Firstly we will try and call you, this
is to make sure that it hasn’t be accidentally triggered, don’t
worry if you can’t get to the phone as by not answering it means we automatically
move to calling up your Careholders. Careholders can be elderly neighbours
who can assist you in times of personal difficulties but perhaps not be an
ideal person to act as a Keyholder where there is a remote possibility of them
finding unwanted persons in your home.
All MonitoredHaus Security & Care Systems benefit
from our 24 hour professional monitoring service. Upon activation your system
will contact the monitoring
station via your telephone line giving a unique code which will identify your
home and the type of activation, the monitoring station personnel will respond
Intruder activation is caused by one or more of your detection devises sensing
the opening of a door or window or movement within the secured areas of
your home whilst the alarm system is set.
The monitoring station will first contact your home on the number given to
ascertain whether the activation was accidental, you will be asked to give
your pass word (this will a word or phrase chosen by at the time of installation,
you can change this whenever you like), if there is no answer, an incorrect
password is given or the monitoring station believe there is cause for concern
they will then call your Keyholders in the order you requested; if there is
no answer from your Keyholder list the response will be placed on hold for
a ten minute period and another attempt made; if there is still no response
after two further attempts the MonitoredHaus duty manager will be contacted
so that further contact attempts can be made.
Care activations are caused by pressing the button on the Care activation
pendant, the system will activate whether the alarm is set or un-set.
The response is similar to the intruder activation but can, if you choose,
be a completely different list of contacts that we call care holders.
The monitoring station will call each of your Careholders
in turn until there is a response, in exceptional circumstances and where
we have permission your
doctors’ surgery or 24 hour service will be called.